(1) Anyone who suffers infringement of rights or interests relating to his or her personal information in the course of personal information processing by a personal information controller may report such infringement to the Protection Commission.

(2) The Protection Commission may designate a specialized institution in order to efficiently receive and handle the claim reports pursuant to paragraph (1), as prescribed by Presidential Decree. In such cases, such specialized institution shall establish and operate a personal information infringement call center (hereinafter referred to as the “Privacy Call Center”).

(3) The Privacy Call Center shall perform the following work:

1. To receive claim reports and provide consultation in relation to personal information processing;
2. To investigate and confirm incidents and hear opinions of related parties;
3. Work incidental to those under subparagraphs 1 and 2.

(4) The Protection Commission may, if necessary, dispatch its public official to the specialized institution designated under paragraph (2) pursuant to Article 32-4 of the State Public Officials Act in order to efficiently investigate and confirm the incidents pursuant to paragraph (3) 2.