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Digital Services Act

Digital Services Act (DSA): from 17 February 2024 the DSA imposes new obligations on intermediary service providers to create a safer online environment for consumers and businesses.

The DSA introduces responsibilities and a system of accountability and transparency for providers of intermediary services including:

  • internet access providers
  • hosting services such as cloud computing and web hosting services
  • online marketplaces
  • app stores
  • domain name registrars
  • collaborative economy platforms
  • social media networks
  • content-sharing platforms
  • online travel and accommodation platforms

Businesses need to assess the obligations that may apply to them and ensure these requirements are being met. This section is dedicated to unpacking the DSA.

Frequently Asked Questions

Digital Service Act (DSA) explained

What is the Digital Service Act (DSA)?

What is the main goal of the DSA?

The DSA is aimed against illegal and harmful content and goods as well as the spread of disinformation in the digital world. It shall ensure user safety, protect fundamental rights, and create a fair and open online platform environment.

What type of law is the DSA?

The DSA is an EU regulation and therefore directly applicable in all EU Member States without any additional transposition into national law. The regulation was established on the Union level to harmonise diverging national law and to avoid regulatory fragmentation which adversely affects the single market.

Which are the competent authorities under the DSA?

On a national level there is not one competent authority, but multiple authorities may be granted competences for subjects matters covered by the DSA under national law. To streamline and coordinate these authorities each Member State designates a Digital Services Coordinator as the single point of contact (for a list see here).

On an EU level the European Commission as well as the European Board for Digital Services have a broad set of competences under the DSA which range from issuing implementation guidelines to supervisory functions.

What is the broader context of the DSA?

The DSA together with the Digital Markets Act (DMA) forms part of the Digital Services Act package (learn more) which again is embedded in the Digital Agenda for Europe (learn more).

What is the scope of the DSA?

When does the DSA apply?

The DSA applies to online intermediary services with additional rules for hosting services, online platforms and very large online platforms and search engines (VLOPs and VLOSEs) when offering intermediary services, irrespective of where the providers have their place of establishment.

Does the DSA apply to non-EU companies?

The DSA applies irrespective of where the providers have their place of establishment. This means that also non-EU providers are caught by the extra-territorial scope of the DSA when offering intermediary services to business users, consumers and other users (recipients of the service).

What constitutes "offering intermediary services"?

To qualify as an "offering", an intermediary service needs to be accessible by EU recipients and needs to have a substantial connection to the EU. Besides an establishment a substantial connection results from specific factual criteria such as:

  • a significant number of recipients of the service in the EU;
  • the targeting of activities towards the EU.

What is a significant number of recipients of the service?

Whether the number of recipients in one or more Member States is significant depends on the relation to the whole population.

What is "targeting of activities"?

To determine, if a provider is targeting its activities towards recipients in the EU, all circumstances are relevant. Especially the use of a language or a currency generally or the possibility of ordering products or services, or the use of a relevant top-level domain indicate the targeting of recipients. Furthermore, the availability of an application in the relevant national application store, local advertising or advertising in a language used in that Member State, or the handling of customer relations in such language are factors which may result in a targeting. In contrast, mere technical accessibility of a website from the Union cannot, on that ground alone, be considered as establishing a substantial connection to the Union.

Which type of organisations need to comply with the DSA?

What are Intermediary Services?

Regardless of any additional classification under another type of business regulated by the DSA Intermediary Services include “Mere Conduit” Services (e.g. Internet Service Provider „ISP“), "Caching” Services (e.g. Content Delivery Networks "CDNs"), “Hosting” Services (e.g. cloud computing, web hosting, paid referencing services or services enabling sharing information and content online, including file storage and sharing.)

What are Hosting Services?

Hosting Services involve the storage of information provided by users (e.g. cloud computing, web hosting, paid referencing services or services enabling sharing information and content online, including file storage and sharing.)

What are Online Platforms?

Online Platforms bring together sellers and consumers. (e.g. online marketplaces, app stores, collaborative economy platforms and social media platforms).

What are very large online platforms and search engines?

Online platforms and search engines reaching more than 10% of 450 million consumers in Europe are classified as very large. Because of the particular risks associated with the dissemination of illegal content and societal harms, specific rules apply for VLOPs and VLOSEs.

What is the role of the legal representative under Art 13 DSA?